At Decor Haven Shop, we believe in creating beautiful spaces with thoughtfully curated home decor. Below you’ll find answers to common questions about our elegant collections and seamless shopping experience.

About Our Products

What types of home decor products do you offer?
Our carefully curated collections include:
• Handcrafted Candleware for ambient lighting
• Premium Canvas Wall Art to elevate your spaces
• Elegant Clocks that combine function with style
• Coffee Table Books for design inspiration
• Floral arrangements to bring nature indoors
• Seasonal Ornaments for special touches
Are your candleware products safe for indoor use?
Absolutely! All our candleware is formulated with premium materials and designed specifically for home use. We recommend following the included care instructions for optimal enjoyment and safety.
How should I care for my canvas wall art?
Our canvas prints are created with archival-quality materials. For best results, keep them out of direct sunlight and clean gently with a dry, soft cloth. Avoid using liquids or harsh cleaners.

Shipping & Delivery

Where do you ship?
We proudly ship worldwide from our Huntsville studio, though some Asian and remote regions may be excluded due to carrier limitations. During checkout, our system will confirm if we can deliver to your location.
What are my shipping options?
We offer two elegant delivery solutions:
1. Standard Shipping ($12.95): Expedited delivery via DHL/FedEx (10-15 business days after processing)
2. Free Shipping: For orders over $50 via EMS (15-25 business days after processing)
How long does order processing take?
Each order receives our meticulous attention and is carefully packaged within 1-2 business days. You’ll receive tracking information as soon as your package begins its journey to your home.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from your delivery date. Please contact our customer care team at [email protected] to initiate a return. Items must be in original condition with all packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. In such cases, we’ll provide a prepaid return label.

Payments & Security

What payment methods do you accept?
For your convenience, we accept:
• Visa
• MasterCard
• JCB
• PayPal
All transactions are securely processed to protect your information.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your complete payment details on our servers.

Customer Service

How can I contact customer service?
Our Huntsville-based team is always happy to help at [email protected]. We typically respond within 24 hours during business days.
Do you offer design advice for my space?
While we don’t offer formal design consultations, our newsletter (which you can sign up for at checkout) provides regular design inspiration. Our candleware collections, for example, are specially formulated to complement different moods – from energizing citrus for entryways to calming lavender for bedrooms.

Have a question we haven’t answered here? Our customer care team at [email protected] would be delighted to assist you with any inquiries about your Decor Haven experience.