At Decor Haven Shop, we take pride in curating exquisite home decor that transforms your living spaces. Should any item not meet your expectations, our returns policy reflects the same care and attention we apply to our handcrafted collections.

Our Return Promise

We accept returns within 15 days of delivery for most items. To be eligible for return, items must be:

  • In original, unused condition
  • In their original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

To preserve the integrity of certain delicate collections, we cannot accept returns for:

  • Floral arrangements (due to their perishable nature)
  • Ornaments marked as “final sale”
  • Personalized or custom-made items

Return Process

Follow these simple steps to initiate your return or exchange:

  1. Contact Us: Email [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Authorization: Our customer care team will respond within 2 business days with return instructions.
  3. Package Carefully: Securely pack items using original packaging. Include all paperwork.
  4. Ship Back: Send to our Huntsville address using a trackable shipping method.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. For exchanges, we’ll cover the cost of shipping the replacement item.

Refund Processing

Once we receive and inspect your return:

  • Timeline: Refunds are processed within 5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard return process
  2. Clearly indicate your desired replacement item
  3. We’ll ship your new item once the return is received

Return Request Template

Use this template when contacting us about returns or exchanges:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Decor Haven Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return:
[Product Name]
[Quantity]
[Reason for return]

For exchanges:
Desired replacement item: [Product Name]

Please confirm next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Contact Us

For any questions about our returns policy:

Decor Haven Shop
807 Ritter Street
Huntsville, US 35816
Email: [email protected]

We appreciate your trust in Decor Haven Shop as you create beautiful, personalized spaces with our handcrafted decor collections.