Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, excluding certain Asian regions and remote areas. By using our site, you confirm you are at least 18 years old or accessing with parental supervision.

1.2 Intellectual Property Rights

All content on Decor Haven Shop, including product designs, images, text, and the “Decor Haven” name, are our exclusive property or licensed to us. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take great care in hand-curating our collections (including candleware, wall art, clocks, coffee table books, floral arrangements, and ornaments). While we strive for accuracy in product descriptions and images, slight variations may occur in handmade items.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Non-Returnable Items

Due to their nature, the following cannot be returned:

• Floral arrangements (perishable)
• Ornaments marked “final sale”
• Personalized or custom-made items

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel orders for any reason, including suspected fraud or errors in pricing/availability.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. You represent that your payment information is accurate and authorized.

3.3 Pricing and Taxes

Prices are in USD. Customers are responsible for any customs duties, taxes, or fees imposed by their country.

4. Shipping and Delivery

4.1 Shipping Options

Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after 1-2 day processing)
Free Shipping: Orders over $50 via EMS (15-25 business days after processing)

4.2 Delivery Responsibilities

Once shipped, risk of loss passes to you. We’re not liable for delays caused by carriers, customs, or unforeseen circumstances. Please ensure your shipping address is accurate – we cannot redirect packages after shipment.

5. Returns and Refunds

5.1 Return Policy

Most items may be returned within 15 days of delivery if:

• In original, unused condition
• In original packaging with all tags
• Accompanied by proof of purchase

5.2 Return Process

Contact us at [email protected] within 15 days to initiate returns. Customers are responsible for return shipping costs unless the return results from our error.

5.3 Refund Processing

Refunds are issued within 5 business days of receiving returned items. Original shipping fees are non-refundable. Refunds will appear on your statement per your financial institution’s processing time.

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login information and all activities under your account.

6.2 Prohibited Conduct

You agree not to:

• Use our site for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Interfere with site functionality
• Submit false information

7. Limitation of Liability

Decor Haven Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Errors or omissions in product information
• Events beyond our reasonable control (natural disasters, etc.)

Our maximum liability for any claim related to your purchase is limited to the purchase price of the item(s).

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.2 Governing Law

These terms are governed by the laws of the State of Alabama, USA.

8.3 Contact Information

Decor Haven Shop
807 Ritter Street
Huntsville, US 35816
Email: [email protected]